获奖者：

作品简介：

Teleperformance成立于1978年，是目前全球最大的外包呼叫运营商，外包呼叫业务涵盖电信、金融、保险、电子商务、媒体、IT、能源设施、旅游、制造、物流、制药等各大行业，其业务遍及全球50个国家；全球客户超过1000家，拥有268个客户联络中心并可提供66种语言及方言服务；每年客户联络超过10亿次.随着公司的不断发展，迫切需要增加新的办公站点来满足客户增加的需求。该项目因Teleperformance对客户的尊重及客户行业的特殊性，设计为按照客户需求所布局。 Teleperformance西安办公室位于西安市高新区科技二路72号零壹广场第叁层，共3650㎡，提供呼叫中心、培训及面对客户群的服务。在考虑办公室的实用性及创建一个舒适、健康的工作环境等相关因素后，办公室设计有500个呼叫代理的工位，前台接待区，面试室，培训室，行政办公区，员工餐饮区共6个主要区域。因此，为了维持整个办公场所的平稳运行，一个非常好的交通流程和安全控制规划是非常必须的。 Teleperformance, a multi-national company established in 1978, is one of the largest company in the world to provide call centre services to various giant companies from various sectors including telecom, finance, insurance, electronic business, IT, energy saving, logistics…etc. Teleperformance’s business covers over 50 countries with more than 1000 clienteles and can provide 68 different languages to the 268 clients. With the rapid growth of business in China, new offices are required to set up to meet this urgent growth in different locations of China. Teleperformance Xian office is located at the software park in Xian. This office, with area of 3650sqm, provides training, client meeting, recruiting purpose and a call centre. This office can accommodate over 500 agent seats and the function can be summarized into six major components including reception with recruiting function support, training rooms, administration office, canteen and call centre. As the function are complex with different concern on the security issue, a good circulation route is a prime concern to ensure a good functional organization and security surveillance.